1. I have stains on my countertop and I can not get them to go away. Can you remove them?

Answer: Penetrating sealers on countertops are not “bullet proof”. Over time the sealers will break

down and allow contaminant penetration. This can leave an unsightly stain. The good news is that

ICS has a solution. Depending on the level of penetration, ICS will be successful in removing the

stain using specialized stain removing products.

2. Why does my countertop look dull? It’s not as shiny as it used to be?

Answer: Your countertop has been exposed to a lot of oils, food contaminants and cleaners over

time. ICS has special cleaning products that will remove surface contaminants and will restore the

natural beauty of you countertops.

3. My countertops seem to darken when water is spilled on them. I thought my countertops were sealed. Why are they doing this?

Answer: Your countertops need re-sealed. Countertop fabricators all use different penetrating

sealers. Some sealers hold up better than others but all will break down over time. ICS offers a

standard sealer option along with a Lifetime Sealer Option. Our Lifetime sealer option offers a full

LIFETIME WARRANTY against future stains. This sealer is the best sealer on the market and the one

we recommend for the optimum in surface protection. You will never have to worry about your

countertop staining again. Protect your investment with ICS Lifetime Sealer.

4. I have a chip and a small crack in my countertop. Can you fix that?

Answer: Absolutley! We are specialists in chip and crack repair. It is vitally important that chips and

cracks are repaired as soon as possible. The longer time that goes by without these areas being

repaired, the more likely these areas will continue to get worse and will have a higher potential for

interior surface staining.

5. I’m changing my faucet and I am adding a Reverse Osmosis filter faucet and I need to drill a hole to accommodate this. Can you drill a hole in my surface?

Answer: Faucets will break down overtime and you may need to purchase a new one or even add a

specialized faucet like a reverse osmosis or even a soap dispenser hole. Holes will need to be drilled

for products and there’s no one better to turn to than ICS. This is NOT a procedure recommended

for the “do it yourself” person. If this is not completed properly, it will result in irreparable damage

to your countertops.

6. Help! My undermount sink is separating from my granite countertop. What can I do?

Answer: ICS can help. We can re-mount your sink so that it will never separate from your

countertop again.

7. My old cooktop had to be replaced and I had to purchase a new one. The cutout required for this is bigger than my old cooktop. Do you guys re-cut for new cooktops?

Answer: Yes we do! Re-cutting for new cooktops requires specialized equipment along with proper

dust extraction. We perform these duties in the least invasive way as possible, limiting any dust

migration by “tenting” off the area we are cutting in.